Innovative hospitality marketplace reimagines RV travel and scales platform with Enshored Grow

The Client

A first-of-its-kind hospitality marketplace that revolutionizes how recreational vehicle (RV) enthusiasts discover and book their perfect camping spots across the country.

Created by RV travelers for RV travelers, the company’s online platform simplifies the RV experience by enabling outdoor enthusiasts to effortlessly locate, compare, and book the best campsites for their trip in real-time.

Their goal is to make all forms of camping more accessible and enjoyable. Now, thanks to Enshored Grow, they have enhanced their platform’s data accuracy and user experience to better serve the evolving needs of RV travelers nationwide.

The Need

To keep up with the increasing popularity of RV travel since the pandemic, the client (name not included for confidentiality) needed to outsource various design and data management tasks — from profile creation and site mapping to UX/UI, product, and web design — to a dedicated BPO team they could trust.

This support would enable the client to maintain an updated, user-friendly platform that meets (and exceeds) the expectations of their growing user community.

The Challenge

In building their robust online marketplace, the client quickly realized they’d only go as far as their maps.

They needed to be able to model detailed digital representations of 100,000+ campgrounds and RV sites across North America in real-time — including precise, updated maps of each site with comprehensive amenity info and additional accommodation options relevant to each customer’s journey.

This task required extensive data entry and validation work that demanded speed, absolute accuracy, and a specialized external team to execute. And, with contractual obligations requiring 100% accuracy and specific completion timelines, the client knew they needed a partner who could deliver quality at scale.

The Enshored Grow Solution

The client enlisted the back-office support of Enshored Grow, our specialized outsourcing solution for scaling startups, to do the heavy lifting and handle park profile creation and platform design to real-time performance tracking, reporting, and rigorous quality control.

We began with a focused 200 hr/month engagement, and in that time, we took ownership of every aspect of the marketplace expansion process, from precisely mapping RV spots to documenting amenities and accommodation options.

The team delivered against all established KPIs while consistently meeting the client’s target quality scores and turnaround times. The project required transparent management and constant communication, which we enabled through a dashboard for real-time progress tracking, daily reporting, and immediate escalation protocols to preempt any delays in turnaround time.

Additionally, the client benefited from the Enshored team’s thorough training, cultural alignment, adaptability, and budget-friendly pricing.

The Results

This partnership enabled the client to achieve a 98% average quality score for each park profile build while meeting their tight 2-day average turnaround time requirements.

Every project met its completion deadline, with a real-time performance tracking system implemented to support and streamline all work and communication between teams.

Best of all: the client saved significantly on operational costs while scaling their platform’s content and capabilities, proving the value of Enshored Grow’s efficient, results-driven, quality-focused approach.

• High-Quality & Timely Updates: The client achieved an optimized process for updating park profiles and maintaining accurate, real-time booking data.
• Enhanced User Experience: With our high-accuracy site mapping and comparative amenity information support, RV travelers can enjoy a seamless booking experience, bolstering the platform’s reputation and user loyalty.
• Cost-Effective & Scalable Solution: The client benefited from budget-friendly pricing while accessing a flexible team that adapts to project demands, allowing them to scale efficiently.

Translation? By partnering with Enshored Grow, the client successfully scaled their marketplace while maintaining the end-to-end user experience their customers expect — while delivering the attention to detail and forethought that RV campers both want and need.

“Enshored’s deep attention to detail, collaborative communication, and tight turnaround times helped us expand our marketplace faster than we thought possible,” says the client’s Product Director. “They helped us achieve our goals quickly so that our customers can spend less time searching and more time exploring the great outdoors.”

Ready to put your company “on the map” too? Click the link below and Let’s talk.