About | Enshored

About Enshored

You’ve never worked with a BPO firm like us.

Your project is our project. Your growth is our mission.

Right People

Our team's talent is unparalleled, proven by a low attrition rate—1% in key areas, 22% overall. Recognized as a top workplace, we've earned accolades like the Stevie Gold Award, showcasing our commitment to excellence.

Right Process

We make outsourcing simple, crafting scalable customer journeys and workflows. Our contracts? Clear, with straightforward KPIs. Support? A Dedicated Client Success Manager and a Team Manager on-site ensure your objectives are achieved.

Right Price

Our pricing models are transparent and fair. Recruitment, training, expert IT support and top level benefits for your teams deliver the best value support you will find.

Where innovation meets experience.

Revolutionizing BPO for growing businesses around the globe.

Ian Jackson

Founder

CEO & Co-Founder. Led FinTech innovations, fueled Enshored's growth with strategic vision. Believes in unlocking potential.

Jeff Bauer — In Memoriam

Founder

Co-founder who shaped Enshored's early success. Left a lasting legacy through his vision and heart, remembered by all.

Miguel Enriquez

Chief Administrative Officer

Chief Admin Officer since 2017. FinTech entrepreneur, drives tech and finance synergy with a global perspective and grit.

Elissa Ennis

Global Head of Client Success

Head of Client Success. Dedicated to maximizing client satisfaction and loyalty. Drives impactful relationships and ensures seamless service delivery.

Vernon Yancy

Director of Client Success

Sierrah Moore

Client Success Manager

Katie Dineen

Client Success Manager

Marlene Soares

Global Operations Director, Europe

Ana Timoteo

Country Manager

Anthony Roden

Head of Operations, Philippines

Isaias Prestes

Head of Data Science

Tiffany Reyes

Head of Project Management

Iris Czarina Era

Human Resource Director

Mary Rose Yanga

Sr. Human Resource Manager

Josemark David Culion

Sr. Workforce Manager

Jon Aguire

Operations Director

Ryan Pakingan

Operations Director

Jaymar Moral

Operations Director

Elaine Darvin

Operations Director

Marwin Barrozo

IT Director

Karen Condino

Senior Recruitment Manager

Excellence in every hire.

Exceptional talent, empowered to deliver exceptional service.

Grit

Our team's resilience is more than just grit; it's a driving force that transforms every challenge into a victory, propelling your business to new heights with unwavering determination.

Curiosity

Fueled by an insatiable curiosity, we don't just solve problems; we discover innovative solutions that ensure your business not only grows but thrives in an ever-changing market.

Always be Learning

Our commitment to constant learning is the key to our success. It ensures we're always ahead of the curve, ready to simplify your most complex needs with cutting-edge solutions.

Grace

Navigating tough situations with grace isn't just our practice; it's our promise. It ensures smooth and efficient operations for your business, even when the unexpected happens.

Honesty & Sincerity

Built on a foundation of honesty and sincerity, our approach to business is straightforward: create trust and build long-lasting partnerships that go beyond the bottom line.

Integrity

Integrity is the compass that guides every decision we make. We’re not just doing our job, but doing it right, with your business and your customers' best interests at heart.

You'll love working with Enshored if:

You take scaling seriously.

If you want to grow your business (a lot), then we might be a good fit.

You value quality.

If your project requires highly educated and enthusiastic talent, we may be a good fit.

You value peace of mind.

If you want to sleep soundly at night, Enshored might be the right choice.

You hate losing.

If you want to watch your competitors seize market share, there are other BPO firms.

Consistent growth one project at a time.

2014

January 2014

Enshored formed by Ian Jackson and Jeff Bauer, after being introduced thru a mutual friend

August 2014

First two Enshored clients onboarded in FinTech and EdTech

December 2014

🚀 7 clients
2015

January 2015

First Unicorn - health and fitness

December 2015

🚀 16 clients
2016
January 2016

Added first social media clients

September 2016

Opening of first large site in JMT Condominium, Ortigas

October 2016
- Death of founder Jeff Bauer
- First FoodTech client
- First major outbound client
- First AI support
December 2016

🚀 25 clients
2017
Highlights:
- Major expansion and growth
- First large scale consumer technology support
- First large scale content moderation
December 2017

🚀 46 clients
2018
Highlights:
- Enshored grows 150%
- First TravelTech companies come onboard
June 2018

Opening of second large site in Ortigas - Raffles Building
2019
Highlights:
- Enshored pass 500 employees
- Launch of Enshored Grow platform for emerging startups
- First entry on Inc 5000 list of Fastest Growing Private US Companies
2020
Highlights:
- Pandemic and work from home
- Enshored continues to expand, reaching nearly 1000 employees
2021
Highlights:
- Open Cebu office for BCP and expansion
- Major rebrand, introducing the Enshored Power Button
2022
Highlights:
- Launch Enshored Portugal
- Pass thru 2000 employees
2023
Highlights:
- Fifth year on Inc 5000