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Safeguard your forum with real time content moderation.
Get the team you need to moderate your forum... and do it in record time.
Solving staffing struggles for top businesses
"Enshored made it easy. They’re smart and flexible. They’re a partner, not just a service. They love working with growing companies, and they grow with you."
Brian Scully
Head of customer service
We know the internet can be a minefield. And we know how hard you work to host great content. But online bullies, bots, and bypassers sometimes work harder.
We want to help protect you – and your audience – from unnecessary complications. That’s where our award-winning forum moderation services enter the chat.
From social media and dating apps to messaging platforms and business review pages, we support platforms where users generate, share, repost, or interact with content publicly.
By tapping our global teams of content moderation masters, you can ensure that your forum content will be painstakingly reviewed, reported, and restricted as necessary.
We take this work very seriously, because it is.
Our forum moderation efforts have had significant real-world impact beyond the screen – from sparking police raids for s*x trafficking to helping prevent suicides and animal abuse, among other critical interventions.
Our goal is to create a safe, enjoyable online environment for all users.
Here are 5 major benefits of outsourcing your forum content moderation:
Are you ready to have your forum moderation needs met? You’re in the right place. With Enshored, we’ll put our “guardians of the internet” to work, so you win.
Scale your team.
Scale your business.
Protect your forum. Protect your users.
Ambitious businesses hire us when they need to deliver real-time, reliable forum content moderation — quickly, affordably, and at scale.
Just a few questions to schedule a time talk
Enshored voted #1 for businesses that need to scale fast.
Custom-built teams in under 30 days
Teams are built with college graduates
Up to 50% more cost effective vs. in-house
Teams with ultra-low attrition
Teams proficient in dozens of languages
Around-the-clock, 24/7 support
"Enshored… a solid partnership that we can forget about because we know it works. That lets us focus on other priorities (like growing our business)."
Claudia Maras
Director of Vendor Management
Deliver around-the-clock multilingual support.
Human support that spans cultures.
Our global professionals understand the cultural nuances, language barriers, and subtle cues that even AI technologies can miss.
Operating across time zones.
Ensure issues are addressed promptly, preventing harmful content from slipping through the cracks and accumulating in a backlog.
Delivering top-tier video content moderation.
We understand that inadequate forum moderation can impact or harm millions of people, making it a high-stakes operation – and our team is up to the task.
"We wanted a business partner who wasn't in our office. The team is very professional; the quality is outstanding. Enshored always impress us."
Gary McGrath
Success Operations Manager
⚙️ Tools & Tech
Enshored’s outsourcing teams are proficient using...
Frequent Questions
Forum Moderation FAQ
Outsourcing content moderation – specifically, outsourcing online forum moderation services – to a trusted BPO provider offers scalable resources to support startup companies and enterprise-level Trust & Safety departments, ensuring platforms are safe and run with integrity. It helps manage large and increasingly diverse volumes of content within online forums efficiently, positively impacting up to millions of users.
Which companies and digital platforms benefit most from outsourcing forum moderation services?
Primarily social media platforms, user-generated content apps, and digital messaging platforms similar to Slack, Telegram and Discord benefit most from outsourcing their forum moderation tasks. Given the volume of user-generated messages that are posted, shared, and commented on within online forums across the globe at all hours of the day and night, these platforms require continuous monitoring to ensure user safety and compliance for both the host company and the audiences it serves.
How does outsourcing help with moderating high volumes and variables of messages in online forums?
Outsourcing online forum moderation services through a trusted BPO provider offers the manpower needed to handle high volumes of user- generated messages in online forums in real-time, reducing backlogs and ensuring timely intervention. This proactive approach helps maintain a safe and compliant online environment for all.
What role does multilingual support play in online forum moderation?
The value of multilingual support when it comes to forum moderation cannot be understated. It is absolutely crucial to have native speakers on forum moderation teams in order to capture a true understanding of the cultural context of comments and user exchanges online. Native speakers can identify nuances within user comments (including emojis and text symbols) that automated tools might miss, ensuring complete and accurate forum moderation across different languages and regions.
How does 24/7 support enhance the quality and value of forum moderation?
24/7 forum moderation support ensures continuous monitoring and immediate response to potential violations. It prevents harmful content and comments from remaining online for extended periods, maintaining platform integrity and user safety.
Enshored stands out in this space due to our proactive approach, 24/7 support, and core emphasis on multilingual, multicultural context when it comes to supporting forum moderation tasks. We also prioritize the well-being of our forum moderators, offering best-in-class comprehensive mental health support and fostering a strong sense of community amongst our fearless “guardians of the internet.”
What metrics and KPIs are used to measure the success of Enshored’s forum moderation teams?
Our teams’ success is measured through productivity and efficiency KPIs, alongside less common quality metrics like attention to cultural context and peripheral details in online forum content. This holistic approach ensures thorough and accurate content moderation.
What role does AI play in forum moderation, and why is human support still essential to the task?
While AI can catch surface-level violations, human moderators are essential for understanding context and nuances in online forum content. Human support, skill sets, and cultural awareness ensure a more comprehensive and accurate forum moderation process, catching the subtle issues and violations that AI might miss.
What are the potential consequences of subpar moderation of content in online forums?
Inadequate real-time moderation of digital forum communications can lead to costly corporate compliance issues, public or governmental repercussions, and harm to users. Effective forum moderation helps prevent serious incidents like s*x trafficking, suicide, animal abuse, and more.
How does Enshored prioritize and support the well-being of our moderators?
Enshored provides extensive and holistic mental health support for our moderators that far exceeds the industry standard – including one-on-one therapy, stress management workshops, and group counseling sessions. This ongoing commitment to well-being ensures our moderators are healthy, supported, fulfilled, and able to perform their work effectively.
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