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Safeguard your platform with real time comment moderation.
Get the team you need to moderate comments on your platform... and do it in record time.
Solving staffing struggles for top businesses
"Enshored made it easy. They’re smart and flexible. They’re a partner, not just a service. They love working with growing companies, and they grow with you."
Brian Scully
Head of customer service
We know the internet can be a minefield. And we know how hard you work to host great content. But online bullies, bots, and bypassers sometimes work harder.
We want to help protect you – and your audience – from unnecessary complications. That’s where our award-winning user comment moderation services enter the chat.
From social media and dating apps to messaging platforms and business review pages, we support platforms where users generate, share, repost, or interact with content publicly.
By tapping our global teams of comment moderation masters, you can ensure that your image content will be painstakingly reviewed, reported, and restricted as necessary.
We take this work very seriously, because it is.
Our comment moderation efforts have had significant real-world impact beyond the screen – from sparking police raids for s*x trafficking to helping prevent suicides and animal abuse, among other critical interventions.
Our goal is to create a safe, enjoyable online environment for all users.
Here are 5 major benefits of outsourcing your user comment moderation:
Are you ready to have your user comment moderation needs met? You’re in the right place. With Enshored, we’ll put our “guardians of the internet” to work, so you win.
Scale your team.
Scale your business.
Protect your platform. Protect your viewers.
Ambitious businesses hire us when they need to deliver real-time, reliable user comment moderation — quickly, affordably, and at scale.
Just a few questions to schedule a time talk
Enshored voted #1 for businesses that need to scale fast.
Custom-built teams in under 30 days
Teams are built with college graduates
Up to 50% more cost effective vs. in-house
Teams with ultra-low attrition
Teams proficient in dozens of languages
Around-the-clock, 24/7 support
"Enshored… a solid partnership that we can forget about because we know it works. That lets us focus on other priorities (like growing our business)."
Claudia Maras
Director of Vendor Management
Deliver around-the-clock multilingual support.
Human support that spans cultures.
Our global professionals understand the cultural nuances, language barriers, and subtle cues that even AI technologies can miss.
Operating across time zones.
Ensure issues are addressed promptly, preventing harmful content from slipping through the cracks and accumulating in a backlog.
Delivering top-tier video content moderation.
We understand that inadequate user comment moderation can impact or harm millions of people, making it a high-stakes operation – and our team is up to the task.
"We wanted a business partner who wasn't in our office. The team is very professional; the quality is outstanding. Enshored always impress us."
Gary McGrath
Success Operations Manager
⚙️ Tools & Tech
Enshored’s outsourcing teams are proficient using...
Frequent Questions
User Comment Moderation FAQ
Outsourcing content moderation – specifically, user comment moderation services – to a trusted BPO provider offers scalable resources to support startup companies and enterprise-level Trust & Safety departments, ensuring platforms are safe and run with integrity. It helps manage large and increasingly diverse volumes of user-generated comments efficiently, positively impacting up to millions of users.
Which companies and digital platforms benefit most from outsourcing user comment moderation services?
Primarily social media platforms, user-generated content apps, digital messaging platforms, dating apps, and business review pages benefit most from outsourcing their comment moderation tasks. Given the volume of user-generated content that is created, uploaded, viewed, shared, and commented on across the globe at all hours of the day and night, these platforms require continuous monitoring to ensure user safety and compliance for both the host company and the audiences it serves.
How does outsourcing help with moderating high volumes of user comments online?
Outsourcing online comment moderation through a trusted BPO provider offers the manpower needed to handle high volumes of user-generated comments in real-time, reducing backlogs and ensuring timely intervention. This proactive approach helps maintain a safe and compliant online environment for all.
What role does multilingual support play in comment moderation?
The value of multilingual support specifically within user-generated comment moderation cannot be understated. It is absolutely crucial to have native speakers within comment moderation teams in order to capture a true understanding of the cultural context of online content. Native speakers can identify nuances within user comments (including emojis and text symbols) that automated tools might miss, ensuring complete and accurate comment moderation across different languages and regions.
How does 24/7 support enhance the quality and value of user comment moderation?
24/7 user comment moderation support ensures continuous monitoring and immediate response to potential violations. It prevents harmful comments from remaining online for extended periods, maintaining platform integrity and user safety.
Enshored stands out in this space due to our proactive approach, 24/7 support, and core emphasis on multilingual, multicultural context when it comes to supporting user comment moderation tasks. We also prioritize the well-being of our moderators, offering best-in-class comprehensive mental health support and fostering a strong sense of community amongst our fearless “guardians of the internet.”
What metrics and KPIs are used to measure the success of Enshored’s user comment moderation teams?
Our team’s success is measured through productivity and efficiency KPIs, alongside less common quality metrics like attention to cultural context and peripheral details when monitoring user comments online. This holistic approach ensures thorough and accurate moderation of all user interactions online.
What role does AI play in comment moderation, and why is human support still essential to the task?
While AI can catch surface-level violations, human moderators are essential for understanding context and nuances in the comment sections. Human support, skill sets, and cultural awareness ensure a more comprehensive and accurate comment moderation process, catching the subtle issues and violations that AI might miss.
What are the potential consequences of subpar moderation of user comments online?
Inadequate real-time moderation of user comments and interactions can lead to costly corporate compliance issues, public or governmental repercussions, and harm to users. Effective comment moderation helps prevent serious incidents like s*x trafficking, suicide, animal abuse, and more.
How does Enshored support the well-being of our moderators?
Enshored provides extensive and holistic mental health support for our moderators that far exceeds the industry standard – including one-on-one therapy, stress management workshops, and group counseling sessions. This ongoing commitment to well-being ensures our moderators are healthy, supported, fulfilled, and able to perform their work effectively.
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