Trusted in-home care provider unlocks seamless scheduling and streamlines client care with Enshored Grow

The Client

A leading in-home care provider that matches trained caregivers with those who need essential services to support daily living activities and respite care, empowering clients to maintain their independence and well-being from the comfort of their home.

Their goal is to deliver compassionate care thoughtfully tailored to all stages of life. Now, thanks to Enshored Grow, they have streamlined how/when individuals and families can schedule those important care services for their loved ones.

The Need

As the demand for in-home care grew, the client (name not included for confidentiality) sought additional back-office support to optimize scheduling and ensure accurate timekeeping for care providers. Efficient, real-time, and transparent scheduling became critical to minimizing service disruptions and maintaining their high standard of care for an expanding client base.

The Challenge

Rapid growth and rising demand created scheduling bottlenecks and strained the client’s internal resources.

Their team was drowning in caregiver schedule submissions, each of which needed to be validated and processed to keep the system up-to-date. If a single schedule went unqualified, it could fracture both the patient and caregiver experience.

Schedule updating delays led to costly service disruptions, and the possibility of overlapped appointments presented a real risk to their continuity and quality of care.

The client required a scalable, responsive solution that could immediately begin managing their growing scheduling needs effectively while still maintaining the thoughtful level of care they pride themselves on providing.

The Enshored Grow Solution

The client enlisted the back-office support of Enshored Grow, our specialized outsourcing solution for scaling startups, to simplify their scheduling and streamline their customer experience.

We began with a focused 200 hr/month engagement, and in that time, we created and launched an end-to-end scheduling support system.

We assigned a team of dedicated scheduling specialists who took ownership of validating each service provider’s calendar and ensuring scheduling coverage during peak periods to prevent backlogs. We also implemented robust, proactive quality control processes to catch and prevent scheduling conflicts before they could impact or disrupt client care.

The Results

This partnership enabled the client to manage over 6,000 schedule submissions per month without hiccups, improving efficiency and easing peak-time queue congestion.

Enshored’s team meticulously reviewed and submitted schedules to minimize appointment conflicts and backlogs while ensuring a seamless care experience.

• Increased Efficiency: Handling times were significantly reduced, falling from 2 minutes and 24 seconds to below the 2-minute target after the first 30 days.
• Reduced Scheduling Errors: Enshored’s diligence in schedule validation and submission decreased unqualified schedules, reducing the likelihood of appointment conflicts.
• Scalability & Reliability: The client benefited from Enshored’s flexible staffing model, which seamlessly accommodated scheduling peaks without compromising accuracy.

And, because they delegated these crucial but cumbersome back-office tasks to us, the client’s team of in-house specialists can now focus on what matters most — providing quality care for their clients.

“Enshored Grow has made it possible for us to elevate our operations and spend the majority of our time delivering the care our clients need,” says their Operations Director, “We can now ensure our caregivers are where they need to be, when they need to be there.”

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